Agenda
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27th and 28th April 2017 | Rydges Auckland, New Zealand
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David Pye, National Manager, Contact Centre Solutions at Vodafone NZ

David Pye


National Manager, Contact Centre Solutions
Vodafone NZ

Check out the incredible speaker line-up to see who will be joining David.

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Conference Day One: Thursday, 27 April 2017

Monday, March 4th, 2019

12:40 PM PANEL DISCUSSION: What will the Contact Centres of the Future Look Like?

  • What channels will customers be using in the next years?
  • How will this one-platform approach to customer interaction affect contact centres in the future?
  • What skills sets will staff need in order to remain efficient and multi-skilled?
  • How will contact centres use analytics and data on their customers with new technologies?
  • Will Siri replace contact centre staff and how will self-service affect the traditional contact centre?