27th and 28th April 2017 | Rydges Auckland, New Zealand
Jane Elley, Service Manager Business Development at Department of Inland Revenue

Jane Elley

Service Manager Business Development
Department of Inland Revenue

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda

Conference Day Two: Friday, 28 April 2017

Friday, April 28th, 2017

9:50 AM elivering an Optimum Customer Experience and Investing in Our Staff for the Future

  • Building a deliverable CX strategy where the customer is getting a result of the employee engagement 
  • Investing in the employee experience with agile strategy and getting staff involved in decisions 
  • Identifying strategies to build models of leadership and governance 
  • Making a significant footprint around how you deliver the customer experience