Garth Bloomfield
Business Owner Representative, Channel Operations,
ACC
Check out the incredible speaker line-up to see who will be joining Garth.
Download The Latest AgendaConference Day Two: Friday, 28 April 2017
Friday, April 28th, 2017
12:10 PM Moving Away From Traditional Metrics to Create a Seamless Experience and Maximise Agent Time
- Implementing the right customer centric measures in place
- Getting the right operating rhythm in our contact centres
- Creating a customer-centric culture in all our contact centres