27th and 28th April 2017 | Rydges Auckland, New Zealand
Andrea Ayres, Senior Manager, Automated Services at Lloyds Bank (UK)

Andrea Ayres

Senior Manager, Automated Services
Lloyds Bank (UK)

Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda

Conference Day One: Thursday, 27 April 2017

Monday, March 4th, 2019

9:10 AM Opening International Keynote Presentation: Lessons from Deploying Natural Speech IVR in Lloyds Banking Group

  • Identifying the business drivers for deploying natural speech
  • Addressing the key user-interface design features that made these benefits possible
  • Understanding the surprises and challenges that were found during deployment and tuning
  • How the new system impacted the existing call centre operation and the opportunities that arose