Andrea Ayres
Senior Manager, Automated Services
Lloyds Bank (UK)
Check out the incredible speaker line-up to see who will be joining Andrea.
Download The Latest AgendaConference Day One: Thursday, 27 April 2017
Monday, March 4th, 2019
9:10 AM Opening International Keynote Presentation: Lessons from Deploying Natural Speech IVR in Lloyds Banking Group
- Identifying the business drivers for deploying natural speech
- Addressing the key user-interface design features that made these benefits possible
- Understanding the surprises and challenges that were found during deployment and tuning
- How the new system impacted the existing call centre operation and the opportunities that arose