Presentation: Delivering Customer Service Consistency with the use of the BPO

In this presentation from Contact Centre Week Australia 2016, Rebecca Ullman, Senior Manager- Customer Operations, Canon Australia, explores:

Managing enterprise customer touch points across the complete lifecycle and global delivery
Creating a consistent experience across all channels of customer support
Understanding the client’s expectations and addressing them in a sustainable and comprehensive manner
Partnering with your BPO provider to create a consistent culture so customers receive a seamless experience

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