Anne Dunkin

As AI, automation, and advanced analytics redefine customer intelligence, organizations must navigate an evolving landscape of real-time insights, hyper-personalization, and predictive modeling. This session explores the future of customer analytics in an era where emerging technologies are unlocking deeper customer understanding while raising critical questions about data ethics, privacy, and trust.

Key discussion points include:

How AI and machine learning are shaping next-generation customer analytics

The role of automation in driving efficiency and personalization at scale

Striking the balance between data-driven insights and evolving privacy regulations

The impact of new and emerging technologies on customer engagement strategies

Best practices for building a responsible, future-proof customer analytics strategy

Join industry leaders as we explore how businesses can harness AI-driven analytics while maintaining customer trust in a rapidly changing digital landscape.

In today’s data-driven world, the ability to translate information into meaningful impact is a critical skill—and women are uniquely positioned to lead this transformation. Join Ann Dunkin, Chief Information Officer of the U.S. Department of Energy, for a candid fireside chat exploring her journey from engineer to tech executive, and the role of women in shaping the future of data, digital infrastructure, and ethical innovation.

Ann will share practical lessons on how to modernize large-scale data systems, foster cross-agency collaboration without compromising security, and drive transformation in complex public-sector environments. She’ll also reflect on the importance of mentorship, inclusive leadership, and building pathways for women to thrive in data and STEM fields.

Whether you're a seasoned data leader or just beginning your journey, this conversation offers an inspiring and grounded perspective on how women can—and must—lead the data revolution.