Day 3 | Friday, July 25
8:30 am - 9:00 am
MDT
Breakfast
8:45 am - 9:15 am
MDT
Women Leading the Data Revolution: From Insight to Impact
Sandy Ko -
Founder & Principal, CCWomen,
Customer Management Practice
Anne Dunkin - Chief Information Officer, US Department of Energy
In today’s data-driven world, the ability to translate information into meaningful impact is a critical skill—and women are uniquely positioned to lead this transformation. Join Ann Dunkin, Chief Information Officer of the U.S. Department of Energy, for a candid fireside chat exploring her journey from engineer to tech executive, and the role of women in shaping the future of data, digital infrastructure, and ethical innovation.
Ann will share practical lessons on how to modernize large-scale data systems, foster cross-agency collaboration without compromising security, and drive transformation in complex public-sector environments. She’ll also reflect on the importance of mentorship, inclusive leadership, and building pathways for women to thrive in data and STEM fields.
Whether you're a seasoned data leader or just beginning your journey, this conversation offers an inspiring and grounded perspective on how women can—and must—lead the data revolution.
9:30 am - 10:00 am
MDT
Using AI to Better Understand and Serve Your Customers
Rob Teel -
Chief Technology Officer,
State of Oklahoma
This transformative presentation will reveal how AI is revolutionizing customer analytics—moving beyond traditional segmentation to truly understanding each customer as an individual. Jeff Carson will demystify AI through relatable analogies, showcase the complete AI ecosystem beyond just ChatGPT, and demonstrate how leading companies are achieving 15-20% response rates (vs. industry standard 2-3%) through AI-powered customer intelligence.
Attendees will discover:
- The AI Landscape: Learn how machine learning, NLP, computer vision, and generative AI work together to create complete customer understanding
- Real-World Success: See how companies like Netflix, Amazon, and Spotify use AI to predict customer needs with stunning accuracy—and how you can too
- Your 90-Day Roadmap: Walk away with a practical, proven framework to implement AI in your organization, including the "CRAWL-WALK-RUN" method that delivers measurable results in just 90 days
- Common Pitfalls to Avoid: Learn from $100M mistakes others have made and discover why 87% of AI projects fail—and how to be in the successful 13%
- Hyper-Personalization at Scale: Understand how to treat millions of customers as individuals, not segments, achieving 10X better engagement
