Day 3 | Friday, July 25
9:00 am - 9:30 am
MDT
Breakfast
9:30 am - 10:00 am
MDT
CCWomen in Analytics
Sandy Ko -
Founder & Principal, CCWomen,
Customer Management Practice
The CCWomen Leadership Forum is a high-impact, half-day experience designed for emerging and established women leaders who shape the customer journey every day. Through benchmarking insights, leadership masterclasses, and practical skill-building workshops, this forum offers a unique space to grow, connect, and lead with purpose.
10:00 am - 10:30 am
MDT
Analytics, AI, and Potholes: Leverage Customer Analytics To Enhance Service Delivery And Operational Efficiency
Rob Teel -
Chief Technology Officer,
State of Oklahoma
In an era where data-driven decision-making is revolutionizing both the private and public sectors, how can organizations leverage customer analytics to enhance service delivery and operational efficiency? This session will explore how the State of Oklahoma is modernizing its approach to constituent services through innovative data analytics and automation.
Discover groundbreaking projects that are redefining government customer engagement—from AI-powered pothole detection using LIDAR to the creation of a centralized digital service portal. This session will showcase real-world applications of analytics that drive efficiency, improve citizen experiences, and streamline service delivery.
Attendees will learn:
- How customer analytics is shaping the future of public service delivery.
- The role of automation and AI in modernizing government operations.
- Best practices for integrating legacy systems with modern customer experience strategies.
- The impact of data-driven insights on citizen engagement and satisfaction.
