Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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Emma Cabochan

First Vice President of Legal Services and Head of Data Privacy Asia United Bank

Exploring how feedback programs can be structured to drive impact - while upholding transparency, privacy and governance expectations.

Embedding governance and accountability into VoC processes from day one
Avoiding common traps that make feedback programs feel intrusive or performative
Ensuring feedback data use is aligned with privacy, consent, and ethical standards
Driving action and engagement across teams by showing real-world impact

Check out the incredible speaker line-up to see who will be joining Emma.