Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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Janice Tiambeng

VP of Patient Experience St. Luke's

Exploring how St. Luke’s is operationalising patient feedback to improve service quality, safety, and emotional care across the full patient journey

Using structured and unstructured feedback to understand pain points in healthcare service
Closing the loop between patient feedback and frontline coaching or service recovery
Designing processes that protect empathy and trust in high-pressure care environments

Check out the incredible speaker line-up to see who will be joining Janice.