Ley Tapang-Garcia

Ley Tapang-Garcia

Vice President & Head CX & Analytics PLDT

Post-Conference Day

1:00 PM Establishing a Culture of Data-Driven Decision Making

  • Moving from instinct- or KPI-only decisions to insight-led management
  • Coaching leaders and supervisors to use data in everyday decision making
  • Creating feedback loops that connect analysis to frontline behaviour change
  • Recognising and rewarding data-informed innovation at every level 

Check out the incredible speaker line-up to see who will be joining Ley.

Download The Latest Agenda

In Partnership With:

CCW Digital

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