Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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EVENT AGENDA

PURCHASE PASS

Rommel Dimayuga

Customer Retention Director Manulife

Post-Conference Day

11:20 AM Case Study | Combining Data Intelligence and AI to Power Customer Retention and Recovery

Exploring how Manulife is turning operational, behavioural and service data into proactive outbound strategies that improve retention and resolution outcomes.

Building an intelligent recovery engine: From service queries to outbound retention
Leveraging AI and analytics to prioritise actions, boost dial efficiency, and guide frontline teams
Measuring the impact of proactive service on churn reduction, resolution time and customer loyalty

Check out the incredible speaker line-up to see who will be joining Rommel.

Download The Latest Agenda

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