Only 16% of customers feel truly understood. Are you ready to lead the shift?
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 11AM EST
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 11AM EST
2030 is closer than it looks. Is your CX ready?
Right now, only 16% of customers say their experiences feel personalized. By 2030, "generic" support will be obsolete. To stay ahead, leaders must transition from reactive service to predictive, autonomous, and deeply connected journeys.
Join this series to hear from practitioners and technology leaders on preparing for 2030 today. Sessions will focus on:
- The Future of Omnichannel: why organizations must move past multi-channel to ensure a connected approach
- Intentional Support: Why technology must be paired with strategy to see maximum results
- The 2030 Toolkit: The essential tech stack for the next decade
Stop playing catch-up, start preparing for the CX of 2030 today.
YOUR CX IN 2030 FEATURED SPEAKERS:
Maria Dillard
Previous Vice President, Customer Experience & Operations
AT&T and DirectTV
Merlin Bise
CTO
Inbenta AI
Kyle Johnson
Chief Communications Officer
Nellis Auction
Hakob Astabatsyan
CEO & Co-founder of Synthflow
Synthflow.ai
Brooke Lynch
Divisional Director
CCW Digital
Stuart Discount
Chair at the Enterprise Communications Advocacy Coalition
ecacusa
Brian Cantor
Managing Director
CCW Digital
Audrey Steeves
Content Analyst
CCW Digital
Chris Arnold
VP, CX Strategy
ASAPP
Nirmal Mukhi
Chief Architect
ASAPP
James Wood
SVP, Engineering
SoundHound
Dave Vernon
Sr Solution Architect
Cyara
Devon Mychal
VP of Product Marketing
Cresta
Eugene Shvartsman
Chief Revenue Officer
Toshiba Global Commerce Solutions
John Samuel
COO
CGS
Bob Sacunas
Vice President, Strategic Industry Executive
UiPath
London Whiting
Content Analyst
CCW Digital
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