Only 16% of customers feel truly understood. Are you ready to lead the shift?

CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST

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Meet the Speakers

Maria Dillard
Previous Vice President, Customer Experience & Operations
AT&T and DirectTV

Merlin Bise
CTO
Inbenta AI

Kyle Johnson
Chief Communications Officer
Nellis Auction

Hakob Astabatsyan
CEO & Co-founder of Synthflow
Synthflow.ai

Brooke Lynch
Divisional Director
CCW Digital

Nirmal Mukhi
Chief Architect
ASAPP

Chris Arnold
VP, CX Strategy
ASAPP

Audrey Steeves
Content Analyst
CCW Digital

Brian Cantor
Managing Director
CCW Digital

Stuart Discount
Chair at the Enterprise Communications Advocacy Coalition
ecacusa

James Wood
SVP, Engineering
SoundHound