Only 16% of customers feel truly understood. Are you ready to lead the shift?

CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST

London Whiting

London Whiting

Content Analyst CCW Digital

London Whiting is a content analyst for CCW Digital. They are a writer and CX strategist with experience translating complex industry shifts into clear, compelling narratives for enterprise audiences. London contributes to CCW Digital's article development and supports research-driven content in events and thought leadership initiatives. She has a background in media strategy, the food and beverage industry, and current events reporting, bringing both creative perspective and real-world insight to her work.