How can teams better collaborate in order to deliver the best customer service? Maria Dillard, former AT&T and DirecTV executive, weighs in. With rich experience in call center management, her perspective is one that prioritizes delivering value to the customer through operations, product, and marketing initiatives, not only customer service teams. Understanding the dynamics of cross-departmental collaboration can drastically improve experiences as organizations form a united front.

In this session, CCW Digital and Maria Dillard explore how organizations can build a more comprehensive and holistic customer service function through deep collaboration. She will also share her experience leading through times of change, scaling experiences and building a CX function from the ground up.

In this session, you will learn:

• How to scale teams for effective collaboration
• How CX leaders can garner support across the organization 
• Insight on the importance of collaboration and team dynamics in an ever-changing CX environment