Only 16% of customers feel truly understood. Are you ready to lead the shift?
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST
CX IN 2030: FUTURE OF THE OMNICHANNEL CONTACT CENTER MAY 19, 2026 | 12PM EST
Dynamic Pre-Sales Solutions Architect and proven IT leader with over 28 years of experience in technology innovation, solution consulting, team leadership, and strategic project management. Recognized for excellence in deploying cutting-edge solutions to enhance sales processes, delivering outstanding customer experiences, and driving significant business growth. Adept at leading cross-functional teams and fostering collaborative environments. Honored with the prestigious Chairman's Award from Cyara for outstanding contributions in CX assurance. Seeking to leverage my expertise in a challenging role that demands a blend of technical prowess and visionary leadership.
Agenda Day 1
3:00 PM Agentic AI in the Real World: Lessons from Early Adopters
Agentic AI is evolving faster than traditional testing models were built to support. As organizations move from deterministic automation to adaptive, AI-driven systems, new challenges are emerging in validation, oversight, and operational readiness.
In this session, Dave Vernon, senior solution architect at Cyara, will share practical insights from early adopters actively testing and operationalizing Agentic AI in real-world environments. The discussion will explore what's working, what's breaking, and where legacy QA approaches are struggling to keep pace.
You'll gain a grounded perspective on how enterprises are testing non-deterministic AI behavior, addressing governance and risk, and evolving their validation strategies as agentic systems scale. This session focuses on real-world patterns, hard-earned lessons, and the concrete challenges Cyara is helping organizations solve today.
