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Emerging Contact Center Technology
February 17 | 12PM ET
Agenda Day 1
2:35 PM Building an AI Roadmap in 2026: From Conversational to Agentic AI
While we have been in the age of AI for quite some time, this moment feels critical. For many, the last few years represented a trial phase. Sourcing new tools and considering ways it might make an impact. Now, contact center leaders are diving in.
Ankit Talwar, Product Management Director at Dell, shares insight on how leaders can begin to take that leap. By building an AI roadmap with clear outcomes and human-centered design, organizations can implement AI with intention.
Ankit will share:
- Guidance on beginning an AI roadmap
- Common pitfalls in tooling, data or expectations
- Insight on navigating system gaps and analytics blind spot
The views expressed are solely those of the speaker and do not necessarily reflect the views of Dell Technologies.
