Stay ahead of the curve with the tools and technology shaping the contact center of tomorrow.
Emerging Contact Center Technology
February 17 | 12PM ET
Audrey Steeves
Content Analyst United StatesAudrey Steeves is a content analyst for CCW Digital. She is an experienced content writer with a background in healthcare and technology across consumer and B2B audiences. She leads CCW Digital article development and contributes to the analyst team by supporting online events. Her current work focuses on the intersection of customer centric.
Agenda Day 1
1:45 PM Coffee Chat
The rapid pace of change in contact center technology requires constant attention, but CX leaders have enough on their plate as is. To stay ahead of the curve, today’s top CX leaders recognize that learning from their peers' experience is an increasingly valuable resource.
Take a break from learning about the ins and outs of today’s digital experiences with CCW Digital Analysts Brooke and Audrey. In this casual, interactive session, we welcome all attendees to join with their camera on and discuss highlights from the day so far, share key learnings, and ask questions.
While this session is not required to receive the certificate, don’t miss out on this rare opportunity to connect with peers and industry leaders in a candid, informal environment.
If you’re not up to participate in the discussion, feel free to join just to listen in or contribute to the conversation via chat!
- We’ll let the pace of conversation direct the session, but topic prompts include:
- Standout data from our recent Emerging Contact Center Technology Market Study
- Predictions based on current technology trends
- Analysis of what’s shaping CX leaders’ priorities
