Stay ahead of the curve with the tools and technology shaping the contact center of tomorrow.
Emerging Contact Center Technology
February 17 | 12PM ET
Brian Cantor
Principal Analyst & CCW Digital Director CCW DigitalAgenda Day 1
12:00 PM Analyst Chat: Emerging Technology in the Contact Center
2026 is the year we break boundaries in tech. Contact center leaders are ready to implement new tools that will empower faster, better, and stronger connections. But, this passion for improvement is also prompting conversations about what new technology is actually worth the hype. With so many new tools out there, how can leaders decipher what is just buzz and what is grounded in real results?
This session will break down emerging technology in the contact center and share research from CMP’s latest market study covering the state of innovation in CX. Join CMP analysts Brian Cantor and Brooke Lynch as they unpack the challenges and opportunities of emerging tech today.
