Stay ahead of the curve with the tools and technology shaping the contact center of tomorrow.
Emerging Contact Center Technology
February 18 | 12PM ET
John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.
Agenda Day 1
10:15 AM Seamless Customer Experiences with AI-Driven RingCX
Join RingCentral to learn how contact centers can elevate customer experience by embedding AI across the customer journey using the RingCentral RingCX™ platform. This session highlights how RingCX unifies omnichannel communications with AI-driven capabilities to modernize engagement and operations.
Discover how intelligent virtual agents and AI-powered entry points enable always-on, efficient interactions, while real-time AI assistance supports agents and supervisors to boost productivity and consistency. Explore how AI quality management, interaction analytics, and voice data generate actionable insights for continuous improvement, and see how RingCentral’s AI Assessment Tool helps prioritize AI capabilities to optimize touchpoints, enhance CX strategy, and transform end-to-end contact center performance.
