Philipp Heltewig

Chief AI Officer NiCE Cognigy

Philipp Heltewig is the Chief AI Officer at NiCE and General Manager of NiCE Cognigy, a global leader in agentic AI for customer experience.

A German-Australian entrepreneur, Philipp holds degrees from universities in Germany, Australia and the US. Previously, Philipp held key positions at SAP and Sitecore, where he established Sitecore’s operations in Australia and New Zealand and led Sitecore’s global sales teams.

In 2016, he co-founded Cognigy, alongside Sascha Poggemann and Benjamin Mayr, steering its evolution into a recognized market leader for enterprise Conversational AI solutions. Under his leadership, Cognigy served thousands of customers worldwide and was repeatedly named a leader by Gartner, Forrester, IDC, and ISG. The company launched Agentic AI solutions now acclaimed as the most powerful for customer experience on the market.

Cognigy was acquired by NiCE Ltd. in September 2025 and now operates as NiCE Cognigy. Philipp now serves as Chief AI Officer at NiCE and GM of NiCE Cognigy, where he leads the strategic direction of the company’s AI innovation and platform evolution as part of NiCE, a global CX leader.