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Divya Mahajan, Philips International joins IQPC Exchange to discuss the consumerisation of mobility and overcoming the challenge of integrating new mobile technology with legacy systems across the business.

National Grid has been leading the way for the past few years through enterprise mobile technology. With a long history of mobilising workers at the organisation, Andrew Baynes, Enterprise Architect at National Grid explains the reasons why their mobile technology has remained reliable. The challenge is always around driving technology forward, there are obstacles around 2nd and 3rd generation investments and ensuring sufficient support as mobile devices are constantly being upgraded, there is an ongoing need for reinvestment in support. The bigger challenge for National Grid in the next few years will be to decide on investing more in mobile technology and thus retiring their desktop offering.

Richard Law, IT Director, Mail Operations, Royal Mail joined the Enterprise Mobility Exchange to share exclusive insight into Royal Mail’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market – including the consumerisation of IT, mobile strategy, BYOD and mitigating mobile security risk.

Nick Capell, CIO of Parcelforce Worldwide, joins IQPC Exchange to discuss the position of Mobility on a CIO’s Agenda. He talks about the role of the CIO in setting an enterprise mobility strategy and identifies the market trends having the biggest impact on this role today. Next he talks about how the advance in mobile device technology is impacting on IT strategy, spending and architectures, and pinpoints where he sees the main threats and opportunities for the business as the workforce and the consumer become increasingly mobile. Nick identifies the optimum devices to employ for a field service workforce – explaining the key functionalities to look for when choosing devices. Finally, he explains how best to go about managing and using data to your company’s advantage, particularly given the ever-increasing amount of unstructured data coming from multi-channel sources, including social media.

Didier Audoor, Domain Manager, Belgacom explains how the Belgium telecoms company is bringing a lot more enterprise mobility technology into their workspace, as more employees are using tablets on the field. He highlights how Belgacom successfully increased the satisfaction rate within the organisation to 80% in a period of 2 years and explains the successful launch of 4G, but acknowledges that the limits of wireless carriers and technology are unknown.

Matthew Berardi, FedEx Ground discusses the key criteria to take into consideration when choosing mobile technology for the field workforce. Matthew also comments on the smartphone vs. ruggedized device debate, and outlines how to overcome the challenge of managing multiple mobile deployments across an enterprise.

Neil explains the current enterprise mobility initiative which is underway at Crossrail and his role in demonstrating mobile innovation. There is a challenge around consumerisation of mobile IT due to the invasion of consumer products, but this is not a valid answer to keep saying no to BYOD– as there has to be a middle ground of bringing those devices into organisations.

He also speaks of the current challenge to businesses, as IT can be a block against enterprise mobile technology and that part of the business needs to agile and become and enabler. Other big challenges include culture, change management and user-acceptance and Neil gives some tips on how to get around these.

Panellists from PepsiCo and Thomson Reuters discussed the emergence of the role of the chief mobility and chief innovation officers in driving innovation in mobility. All agreed that there’s much innovation to be taken from the consumer world and applied to enterprise mobility, but that solutions must be simple and intuitive to make sure they help people work more efficiently.

Alan Fairhurst, Field Applications Development Manager, Centrica joined the Enterprise Mobility Exchange to share exclusive insight into Centrica’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market.

P&G is undergoing a productivity program and is in the early stages of their mobility journey. In this video interview Alexey Rykhva, Global Program Manager at P&G explains the basic pilots that have been carried out globally.

Their successes to date have been equipping 5,500 members of their sales team with mobile technology and they are looking at expanding that to 3rd party agencies to ensure their partners are equipped with mobile technologies. The main challenge is there is no one single platform that they can invest in and they are using a strategy of using an ecosystem instead of relying on one vendor.

Michel de Goede, Strategy Consultant/ Enterprise Architect, Alliander CIO Office, explains their key enterprise mobility strategies, which is to enable employees to be able to work more at home. Security does remain a challenge for the organisation and this has been helped by making the distinction between IT security and information security. Michel explains their current security policy. He also highlights how they are making the transition from doing too much with various mobility platforms to employees using more of their own software.

Phil Colman, CIO of British American Tobacco (BAT) discusses current trends in enterprise mobility including the power of consumerisation and how this is spilling into corporates, which is having a knock-on effect on how companies are managing devices.

The challenges around this are looking for ways to control what is set up as consumer choice with a corporate and ways to treat and support a device that does not belong to you. When it comes to adding enterprise applications to mobile devices for the employee, Phil gives advice on how to keep it simple, using a HTML5 format, while remaining device agnostic.

Phil explains the successes of BAT in enterprise mobility – such as building their own corporate App store which is capable of sitting on a number of different devices.

When considering a enterprise mobility strategy for your business, Tim Embley, Knowledge & Innovation Manager at Costain explains you need to understand the business case and what the customer needs before structuring the solution around their requirements. He explains the number of successes Costain has had through working closely with customers to get solutions right and providing a service to manage their assets better.