Becky Ploeger

Global Head of Reservations & Customer Care Hilton

Becky Ploeger serves as the Head of Hilton Reservations and Customer Care where she inspires innovation to deliver an elevated, world-class customer experience. Becky brings over 20 years of experience from customer-centric brands like USAA and Kohl's. She is a passionate thought leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, digitally-enabled and differentiated customer service, technology and bottom-line financial performance. Her impressive record and repeated success in fearlessly delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.

Day 4: Friday, December 4th

Friday, December 4th, 2020

12:00 PM Opening Remarks & CCWomen Panel: Tales of the CX Industry, Women in the Workforce, and the Best of 2020

View The Session Here


To say that 2020 was tumultuous is an understatement. Our day-to-day’s were largely unpredictable. Being in quarantine was difficult for our mental and physical well-being. We saw organizations crumbling. We experienced obstacles and losses that were unfathomable. We witnessed our communities and country in turmoil. And many difficult conversations and choices were made.


2020 is coming to an end and we are no longer running on adrenaline and sprinting from one fire to the next.


We are taking a moment to pause (and breathe!) and reflect on how this year has challenged us, changed us, and more importantly, shaped us into more resilient and stronger women in every aspect.


In this panel join us as we discuss:

+ Personal experiences as a woman in business, a mother, a daughter, a sister, a spouse

+ Business and CX perspective

+ Tough Conversations

+ Best of 2020