Celika Caldwell has over 20 years of marketing experience, in the areas of product development, product management, digital marketing and customer experience strategy and design.
Currently, Celika currently serves as the Vice President, AARP Customer Experience Enablement, where she is responsible for providing human centered design tools, training, and support to enable all AARP teams to consider the consumer in all that they do. Having led the Experience Design function for 3 years, Celika’s team now trains others on human centered design, creating balanced scorecards to measure experience, and intentionally listening to the voice of the consumer. In this role, Celika is also developing a new approach so that AARP can better orchestrating a consumer’s journey for specific customer experiences. Prior to joining AARP, Celika held various marketing and operational leadership positons at FedEx, Citibank, Honeywell, and Deloitte Consulting.
Celika graduated with an MBA from Stanford University’s Graduate School of Business as well as a BS in Electrical Engineering from MIT.
To say that 2020 was tumultuous is an understatement. Our day-to-day’s were largely unpredictable. Being in quarantine was difficult for our mental and physical well-being. We saw organizations crumbling. We experienced obstacles and losses that were unfathomable. We witnessed our communities and country in turmoil. And many difficult conversations and choices were made.
2020 is coming to an end and we are no longer running on adrenaline and sprinting from one fire to the next.
We are taking a moment to pause (and breathe!) and reflect on how this year has challenged us, changed us, and more importantly, shaped us into more resilient and stronger women in every aspect.
In this panel join us as we discuss:
+ Personal experiences as a woman in business, a mother, a daughter, a sister, a spouse
+ Business and CX perspective
+ Tough Conversations
+ Best of 2020