Ed Poorbaugh

Director Telephony Applications Support Sysco

Day 4: Friday, December 4th

Friday, December 4th, 2020

2:00 PM Reimagining the Contact Center in the New Normal

View The Agenda Here


The events of 2020 had an abundantly clear impact on contact center priorities. They heightened the importance of continuity planning, accelerated the adoption of digital engagement, and established the significance of work-from-home. We, therefore, do not need to ask what the future of customer contact entails. Instead, we need to focus on how to adapt our contact centers to meet the evolved expectations of our customers, agents, and businesses.


This session, a discussion between Steve Bell of Talkdesk, Ed Poorbaugh of Sysco, and Brian Cantor of CCW Digital, will provide the answer. Our industry experts are eager to facilitate thought leadership on how contact centers can approach new initiatives for cloud migration, risk management, AI, and digital communication, while meeting increasing customer and agent demands.