As Chief Growth officer, Jafar leads growth initiatives for Uniphore including partnerships and alliances. Prior to Uniphore, Jafar led the Global BPO’s CX business at NTT Data. Previously, he led Dell Services’ European and Australian BPO business based in Peterborough, UK. Jafar has over 20 years of experience in CX and Contact Centers. He has held senior leadership positions for companies such as NTT Data, Dell, IBM, GE and VFS. He has led large teams in Sales, Practice, Operations, Vendor Management and Solution Design. Jafar has lived and worked in the US, UK, Dubai, Philippines, China and India. He is an ardent lover of history and spends much of his spare time reading and traveling.
This year brought on new challenges and saw massive shifts in societal and consumer behavior. Given global challenges throughout 2020, businesses increasingly rely on contact centers to drive engagements through conversations with customers.
Come and listen to a thought-provoking yet practical session which addresses the current realities of ultra-high customer expectations along with the relentless need to digitize and transform your business. In this session, you will:
· Gain perspective from contact center innovators on how technology and people can come together to deliver transformative CX through the automation of conversations.
· Better understand ROI calculations to help move projects along.
· Dive into several essential use cases for automation that will help your business thrive in 2021.
· Learn from both technology and business leaders how your contact center can drive digital transformation.
You won’t want to miss this session.