Kirsten started her journey as an intern with CallMiner and is now a Data Scientist on the Research and Development team. She received her MS in Computational Linguistics at Brandeis University, where she completed rigorous coursework in syntax, semantics, python, annotation and machine learning. Kirsten also has a BS in Mathematics and a BFA in Dance from Winthrop University. Kirsten loves making AI and machine learning understandable to people of all technical backgrounds. She does not think robots will take over the world but don’t quote her on that.
AI is shaping the future of the Contact Center. Join CallMiner’s Rick Britt, Vice President of Artificial Intelligence and Kirsten Stallings, Data Scientist as they overview how Interaction Analytics Research is pushing the boundaries to improve the quality of human to human interactions. Explore how leveraging the power of machine learning moves the contact center beyond scripted conversations to advanced AI solutions like anomaly detection, recommendation systems, and predictive models.