Tanya Johnson

Director - Strategy & Business Development of Global Customer Success Verizon

Day 1: Tuesday, December 1st

Tuesday, December 1st, 2020

12:00 PM Opening Remarks + Fireside Chat: The Value of Empathy, Human Connection, and Technology on Delivering World-Class CX

View The Session Here

Although much of 2020 has been under quarantine we’ve discovered technology that has aided in connecting people together.

We’ve seen and experienced losses and challenges. However, this year we’ve also learned the value of empathy, human connection, and technology and how that can have an impact on us and those around us. Specifically, our ability to deliver world-class customer experience through these three needs.

To kick off our December event, Tanya and I will discuss:

+ The importance of prioritizing customer needs over metrics

+ How to strategize digital and technology offerings to fit the needs of your customers

+ How to keep essential workers like Field Service technicians and technical teams prepped for mission-critical customer support

+ Why the value of the human connection becomes even more important in times of need