Andy Meissbach

Customer Success Cresta

Day 1

Tuesday, May 19th, 2020

3:30 PM Better Sleep for All: How SleepNumber is Driving Growth with Chat AI

Digital sales are booming. While in-store retail sales have screeched to a halt, leading retailers are quickly optimizing their contact center strategies to capitalize on the surge in virtual demand. Join as Laurence Levin covers how SleepNumber has found a winning sales strategy during these turbulent times. Expect to learn: 

  • How to manage the transition to a remote contact center
  • Incentives and gamification that drive the right behaviors
  • Tools, metrics, and processes that generate revenue across a remote workforce