Brigham Tomco

CEO and Co-Founder Emmersion

Brigham Tomco is the CEO and CoFounder of Emmersion, an EdTech SaaS company that delivers AI-driven adaptive language assessments. Emmersion has over 600 customers including many Fortune 500 companies and top universities. Brigham is also the Chairman and Founder of Zylun Global, an investment holding company, with investments in companies including Emmersion, CoDev (BPO), Clear Insights Group (Call Centers), and ZG Properties. Additionally, Brigham has a passion for Education, Mentorship, and Economic Development and sits on multiple boards including Utah Land Trusts Protection and Advocacy Committee, Presidents Advancement Council at BYU-Idaho, the Wolverine Fund at Utah Valley University and Utah SITLA and SITFO Nominating Committees. He was an Adjunct Professor at Brigham Young University-Marriott School teaching Financing New Ventures. Prior to his entrepreneurial career, Brigham worked in NYC at Ocean Road Advisors and Meyer Ventures an $800+ million portfolio investing in public and private equities, hedge funds, real estate, venture capital, high-yield debt, and fixed income. Brigham has played a founding role in 10+ companies in industries including education technology, offshore staffing/recruitment, market research, digital media, consumer electronics, and real estate. He earned his JD/MBA and Accounting degrees at Brigham Young University and an AA in Management from Ricks College.

Day 2: Wednesday, May 26th

1:00 PM Communication Skills as Top-Priority: Hiring for an Omnichannel World

Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary skills to handle the conversation, the investment is wasted. In this session, Computacenter highlights how Emmersion's AI-powered automated language assessments have allowed its contact center to quickly and accurately assess language proficiency to ensure recruiting teams spend time with only those qualified to provide incredible customer experience.