Jeff DeVries

U.S. Manager West USU

With over two decades of enterprise experience working with customer service leaders and operations, Jeff helps organizations globally transform and improve their customer experience. His consulting background attributes to meaningful business outcomes that provide streamlined operational visibility into service levels, communication channels, and automation leveraging current technologies like artificial intelligence, speech analytics, and customer engagement. In his current role at USU, he focuses his knowledge management expertise on improving self-service, agent experience, and editorial work flows which support the overall customer journey.