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The New Year is here. You have lofty ambitions for your contact center, and your customers have lofty demands for the experience. How will you turn these aspirations into reality?

The answer: a savvy approach to technology. Our complimentary event State of Contact Center Technology will help you on this journey. Our expert speakers will separate fact from fiction, hype from reality and “cool” from “customer-centric” as they empower you to turn the industry’s most exciting innovations into utterly unprecedented results.

Whether your emphasis is on managing technology, designing customer experiences or guiding agents through transformation, you can’t afford to miss this once-in-a-lifetime, complimentary online experience.

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Brian Cantor

Principal Analyst

CCW Digital

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Guido Appenzeller

Chief Product Officer

Yubico

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Jeff Lienhart

President

Adidas Golf

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Colin Crowley

VP of Customer Experience

Freshly, Inc.

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Derek Roberti

VP of Technology

Cognigy

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Marinela Kutic

Director of Products

Infobip

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Nicole Lawler

Sr. Product Marketing Manager

LogMeIn

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Fabrice Della Mea

Director, Product Marketing - Customer Engagement

RingCentral

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Darryl Hoover 

CTO

Direct Travel 

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Brad Snedeker

Director of Customer Advocacy 

Calabrio

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Lance Hood

Senior Director of Inbound Authentication

Neustar

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Steve Bell

Senior Director of Product Marketing

Talkdesk

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Randy Carter

Product Marketing Director, Product and Solution

Genesys

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12 PM: Research Revealed: Contact Center Trends You Can’t Afford To Ignore
Speaker: Brian Cantor, Principal Analyst, CCW Digital

12:30 PM: Implementing Strategic Digital Transformation Into Your Brand
Speaker: Jeff Lienhart, President, Adidas Golf

1 PM: Executive Roundtable: 5 Untapped Contact Center Technology Opportunities
Speakers: Brian Cantor, Principal Analyst, CCW Digital, Guido Appenzeller, Chief Product Officer, Yubico, Brad Snedeker, 
Director of Customer Advocacy, Calabrio and Lance Hood, Senior Director of Inbound Authentication, Neustar
 
2 PM: Is your Contact Center truly Customer-Centric?
Speaker:
Fabrice Della Mea, Director, Product Marketing - Customer Engagement, RingCentral
Darryl Hoover, CTO, Direct Travel

2:30 PM: 5 Ways to Make Customer Centricity Your Technology Standard 
Speaker: Marinela Kutic, Director of Products, Infobip


12 PM: How To Turn Digital Speed Into A Competitive Advantage
Speaker: Colin Crowley, VP of Customer Experience, Freshly Inc.

12:30 PM: State of Contact Center Technology: Trends & Opportunities You Need To Know
Steve Bell, Director of Product Marketing, Talkdesk

1 PM: 5 Tactics to Increase Your Customer Engagement This Year
Speaker: Nicole Lawler, Sr. Product Marketing Manager, LogMeIn

1:30 PM: Chatbots and Conversational AI: Transforming Contact Center Efficiency
Speaker: Derek Roberti, Cognigy

2:00 PM: The Omnichannel Experience of Today and Tomorrow
Speaker: Randy Carter, Product Marketing Director, Product and Solution, Genesys

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Get Involved with CCW Digital!

For more information on how CCW Digital can help you
shape and deliver your message to a targeted audience contact us now!