Meet the Speakers

Speakers


Shonda Bowman-Pero
Shonda Bowman-Pero
Operations, Senior Trainer
Nissan Motor Corporation
Melissa Brown
Melissa Brown
Sr. Director of Customer Care
HomeAdvisor
Brian Cantor
Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital
Amanda Caparelli
Amanda Caparelli
Analyst
Customer Management Practice
Justin Cruz
Justin Cruz
Senior Manager of Client Success
Stella Connect by Medallia
Annemarie Gaxiola
Annemarie Gaxiola
CX Delivery Manager
Freshly
David Hadobas
David Hadobas
Contact Center Maven and Evangelist
Contact Center Influencer
Dave Hoekstra
Dave Hoekstra
WFM and Product Evangelist
Calabrio
Grace James
Grace James
Manager, Customer Support
Intercom
Richard Kenny
Richard Kenny
Senior Product Marketing Manager, Contact Center
Poly
Gahwui Kim
Gahwui Kim
Head of Marketing
Customer Management Practice
Sandy Ko
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Pete Lee
Pete Lee
VP, Global Alliances and Sales
Observe.AI
Brooke Lynch
Brooke Lynch
Analyst & Staff Writer
Customer Management Practice
Brian Mistretta
Brian Mistretta
Director of Product Marketing
NICE inContact
Pedro Pombo
Pedro Pombo
Managing Director
Accenture Interactive
Ben Rigby
Ben Rigby
VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning
Talkdesk
Bradly Sax
Bradly Sax
Global Director, Guest Experience
Delaware North
Dale Sturgill
Dale Sturgill
VP of Contact Center Operations
Employ Bridge
Brian Weber
Brian Weber
Director of Customer Experience
Florida Department of Children and Families
Spencer Wiedeman
Spencer Wiedeman
Head of Go-to-Market
Airkit
Hui Wu-Curtis
Hui Wu-Curtis
President/CEO
World Connection