Experience the shift. Empowering contact center futures through exceptional EX, one interaction at a time.

Future of Contact Center Employees
February 27-28 | 12PM ET

Namrata Rathore

Assistant Vice President Patient Contact Center Orlando Health

Day 1: Tuesday, February 27th

12:30 PM Love Your Job, Love Your Life: The New Reality of Work/Life Balance in CX

Work/Life balance is always the goal - finding a career that aligns with your schedule, allows you to pursue your hobbies and leaves you with enough energy to tackle your to-do list is most desirable for modern employees.

But, in 2024 is this enough? Namrate Rathore, AVP of Patient Contact Centers at Orlando Health, believes employees deserve more. She believes life should happen at all hours of the day, not just after your 9-5. By leading with compassion and striving to make work fun, Rathore is pushing the boundaries of the traditional work/life balance adage.

Join this session to hear more about:

  • Strategies for engaging employees and reducing attrition
  • Insight on achieving an ‘open door policy’ culture
  • Ways to build connection and maximize collaboration