Experience the shift. Empowering contact center futures through exceptional EX, one interaction at a time.

Future of Contact Center Employees
February 27-28 | 12PM ET

Ty Hoesgen

CEO and Bestselling Author Advanced Growth Institute

Day 1: Tuesday, February 27th

1:00 PM Communication is Key: Strategies for Connection in the Modern Contact Center

Communication is pivotal to customer service. Without effective communication, customers feel frustrated, upset and misunderstood. Every interaction represents a new opportunity to connect with customers, build relationships and better understand intentions. 

Ty Hoesgen, CEO and Bestselling Author at the Advanced Growth Institute, will be sharing his insight on improving communication. Offering guidance on how to structure communication he will shed light on how we can be more impactful with our words.

Join this session to learn more about:

  • How to enhance communication during digital interactions
  • How to speak with confidence and clarity
  • Strategies for empowering your employees to be better communicators