The events of 2020 asked us to re-establish our vision and priorities for the contact center. We could no longer dismiss business continuity plans, digital channels, cloud-based contact centers, automation, and distributed work environments as nice-to-haves or long-term aspirations. They became urgent necessities. Thanks to this transformation, we have unprecedented clarity into the role of contact center technology, both new and old. We know which technologies and capabilities are most urgent - and what the process of implementing (or not implementing) those solutions will mean for our customers, agents, and businesses. Indeed, we are in a new state of contact center technology - and this online event will explore everything you need to know about the landscape. You won't simply know which solutions can elevate your organization - you'll know how to retrain your people and restructure your operations to make the most of those innovative solutions.
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.