Watch This Event On-Demand!

Did you miss this event? Don't worry, this event is now able to be viewed on-demand! Just register below and the sessions will be sent to you via email.

The New Year is here. You have lofty ambitions for your contact center, and your customers have lofty demands for the experience. How will you turn these aspirations into reality?

The answer: a savvy approach to technology. Our complimentary event State of Contact Center Technology will help you on this journey. Our expert speakers will separate fact from fiction, hype from reality and “cool” from “customer-centric” as they empower you to turn the industry’s most exciting innovations into utterly unprecedented results.

Whether your emphasis is on managing technology, designing customer experiences or guiding agents through transformation, you can’t afford to miss this once-in-a-lifetime, complimentary online experience.

speaker name

Brian Cantor

Principal Analyst

CCW Digital

speaker name

Guido Appenzeller

Chief Product Officer


speaker name

Jeff Lienhart


Adidas Golf

speaker name

Colin Crowley

VP of Customer Experience

Freshly, Inc.

speaker name

Derek Roberti

VP of Technology


speaker name

Marinela Kutic

Director of Products


speaker name

Nicole Lawler

Sr. Product Marketing Manager


speaker name

Fabrice Della Mea

Director, Product Marketing - Customer Engagement


speaker name

Darryl Hoover 


Direct Travel 

speaker name

Brad Snedeker

Director of Customer Advocacy 


speaker name

Lance Hood

Senior Director of Inbound Authentication


speaker name

Steve Bell

Senior Director of Product Marketing


speaker name

Randy Carter

Product Marketing Director, Product and Solution


logo image logo image logo image logo image logo image logo image logo image logo image

12 PM: Research Revealed: Contact Center Trends You Can’t Afford To Ignore
Speaker: Brian Cantor, Principal Analyst, CCW Digital

12:30 PM: Implementing Strategic Digital Transformation Into Your Brand
Speaker: Jeff Lienhart, President, Adidas Golf

1 PM: Executive Roundtable: 5 Untapped Contact Center Technology Opportunities
Speakers: Brian Cantor, Principal Analyst, CCW Digital, Guido Appenzeller, Chief Product Officer, Yubico, Brad Snedeker, 
Director of Customer Advocacy, Calabrio and Lance Hood, Senior Director of Inbound Authentication, Neustar
2 PM: Is your Contact Center truly Customer-Centric?
Fabrice Della Mea, Director, Product Marketing - Customer Engagement, RingCentral
Darryl Hoover, CTO, Direct Travel

2:30 PM: 5 Ways to Make Customer Centricity Your Technology Standard 
Speaker: Marinela Kutic, Director of Products, Infobip

12 PM: How To Turn Digital Speed Into A Competitive Advantage
Speaker: Colin Crowley, VP of Customer Experience, Freshly Inc.

12:30 PM: State of Contact Center Technology: Trends & Opportunities You Need To Know
Steve Bell, Director of Product Marketing, Talkdesk

1 PM: 5 Tactics to Increase Your Customer Engagement This Year
Speaker: Nicole Lawler, Sr. Product Marketing Manager, LogMeIn

1:30 PM: Chatbots and Conversational AI: Transforming Contact Center Efficiency
Speaker: Derek Roberti, Cognigy

2:00 PM: The Omnichannel Experience of Today and Tomorrow
Speaker: Randy Carter, Product Marketing Director, Product and Solution, Genesys

logo image logo image logo image logo image logo image

Get Involved with CCW Digital!

For more information on how CCW Digital can help you
shape and deliver your message to a targeted audience contact us now!