Amanda Caparelli

Analyst Customer Management Practice

Day 1: Tuesday, April 6th

Tuesday, April 6th, 2021

12:00 PM Welcome Remarks + Analyst Chat: State of Contact Center Technology

Be part of the conversation as Customer Management analysts, Amanda Caparelli, Brooke Lynch, and Sandy Ko, unpack the key takeaways from CCW Digital's 2021 State of Contact Center Technology Market Study. This discussion will explore how companies responded to the events of 2020 and uncover the biggest contact center technology mistakes and challenges, providing insight into how companies plan to reprioritize their investments moving forward.