Amanda Caparelli

Analyst Customer Management Practice

Day 1: Tuesday, April 6th

Tuesday, April 6th, 2021

12:00 PM Welcome Remarks + Analyst Chat: State of Contact Center Technology

Be part of the conversation as Customer Management analysts, Amanda Caparelli, Brooke Lynch, and Sandy Ko, unpack the key takeaways from CCW Digital's 2021 State of Contact Center Technology Market Study. This discussion will explore how companies responded to the events of 2020 and uncover the biggest contact center technology mistakes and challenges, providing insight into how companies plan to reprioritize their investments moving forward.

In Partnership With :

CCW Digital

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com

©2021 IQPC. All rights reserved.

We use cookies and similar technologies to recognize your visits and preferences, as well as to measure the effectiveness of campaigns and analyze traffic.
To learn more about cookies, including how to disable them, view our Cookie Policy