Bradly Sax

Global Director, Guest Experience Delaware North

Why Bradly?

Responsible for the enterprise-wide leadership of all CX related activities throughout the customer journey including; brand standards management, customer service delivery training, quality assurance, voice of the customer, associate recognition, gap and metrics analysis, and continuous improvement efforts. 

Day 2: Wednesday, April 7th

Wednesday, April 7th, 2021

12:00 PM Enhance The Guest Experience By Cultivating Human and Technology

Join Bradly to talk about customer service delivery training, voice of the customer, associate recognition, gap and metrics analysis, and continuous improvement efforts.