David is a contact center maven and evangelist. He believes strongly in peer learning and knowledge exchange as a crucial enabler to industry success - particularly as call centers have evolved into contact centers and the need for information has exploded, along with the channels available. Over the last three decades, David has touched countless contact centers and personnel, staying on top of corporate goals for CX, operational trends and challenges, and how approaches to team management, motivation, and selection have changed.    When he is not discovering new ways to foster trusting exchange of best practices, David can be found spending time with family and traveling with his wife.