Grace James

Manager, Customer Support Intercom

Leaving her life as a film editor behind her, Grace decided to join Intercom when their support team was still relatively small. She began her CS journey as a Customer Support Representative in Dublin and now manages a team of 8 support engineers and specialists. Grace has seen the Intercom CS team scale rapidly and reinvent how they offer support as their customer base grows. Intercom believes in the value of ‘Conversational Support’ which enables support leaders to strike the balance between what’s good for your company and what’s good for your customers. When she isn’t being nerdy about people or processes, Grace loves to do some yoga and drink as much tea as is humanly possible.