Experience the shift. Empowering contact center futures through exceptional EX, one interaction at a time.
Future of Contact Center Employees
February 27-28 | 12PM ET
The speaker Shonda Bowman-Pero was part of the previous event. To review the most recent speakers list, click here.
Shonda Bowman-Pero
Operations, Senior Trainer Nissan Motor CorporationWhy Shonda?
Shonda's enterprise-wide training and quality scope provides a unique perspective for a primarily contact center audience. Since every L&D reporting structure in the contact center is unique to that respective organization, Shonda brings broader training expertise to CCW attendees with her oversight of L&D in and out of the contact center.
