Omnichannel in customer service is all about seamless customer engagement. The aim is to improve customer experience eliminating breakpoints between channels, making interaction data and history available on all channels, and using analytics to continuously improve the experience. It can be achieved through a combination of organizational prowess, application integration and the secret sauce of analytics. Read the article to learn more.
Download PDF AttachmentUpcoming Events
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer Hotel, Singapore
Register Now |
View Agenda |
Learn More
Chief Experience Officer Exchange July 2024
July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
Register Now |
View Agenda |
Learn More
CCW Executive Exchange August 2024
August 14 - 16, 2024
The InterContinental | New Orleans, LA
Register Now |
View Agenda |
Learn More