The New Year is here. You have lofty ambitions for your contact center, and your customers have lofty demands for the experience. How will you turn these aspirations into reality?

The answer: a savvy approach to technology. Our complimentary event State of Contact Center Technology will help you on this journey. Our expert speakers will separate fact from fiction, hype from reality and “cool” from “customer-centric” as they empower you to turn the industry’s most exciting innovations into utterly unprecedented results.

Whether your emphasis is on managing technology, designing customer experiences or guiding agents through transformation, you can’t afford to miss this once-in-a-lifetime, complimentary online experience.

Featured Speakers

speaker name

Brian Cantor

Principal Analyst

CCW Digital

speaker name

Guido Appenzeller

Chief Product Officer


speaker name

Jeff Lienhart


Adidas Golf

speaker name

Colin Crowley

VP of Customer Experience

Freshly Inc.

speaker name

Derek Roberti

VP of Technology



Is your Contact Center truly Customer-Centric?
Speaker: James McManis, RingCentral

Research Revealed: Contact Center Trends You Can’t Afford To Ignore
Speaker: Brian Cantor, Principal Analyst, CCW Digital

Executive Roundtable: 5 Untapped Contact Center Technology Opportunities
Speakers: Brian Cantor, Principal Analyst, CCW Digital and Guido Appenzeller, Chief Product Officer, Yubico

Implementing Strategic Digital Transformation Into Your Brand
Speaker: Jeff Lienhart, President, Adidas Golf

How To Turn Digital Speed Into A Competitive Advantage
Speaker: Colin Crowley, VP of Customer Experience, Freshly Inc.


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