Tips for 98 Percent Customer Satisfaction

What is your customer satisfaction level? In this podcast, Milan Katz, Director of the Contact Center at Unity Healthcare, describes how his contact center achieved a 98 percent customer satisfaction rate. An important aspect of ramping up a contact center's customer satisfaction rate is to actually be able to reach out to customers, particularly those in generations X and Y; one new important way to do this is to turn to social media. Katz describes the best avenue to reach out to the audience, highlighting the health care industry.