A contact center is a vital organizational function that must be optimized in order to help ensure bottom-line business performance. Its workforce serves as the voice of the company and face to the customer. When satisfied, trained and properly scheduled, these agents sufficiently address customers’ needs. The result is high customer satisfaction, reduced overhead and increased profitability.
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When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
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