Increasing Profitability through Flexible and Lifestyle-Focused Workforce Management
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
A contact center is a vital organizational function that must be optimized in order to help ensure bottom-line business performance. Its workforce serves as the voice of the company and face to the customer. When satisfied, trained and properly scheduled, these agents sufficiently address customers’ needs. The result is high customer satisfaction, reduced overhead and increased profitability.
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.