Special Report: Agent Assist for a Changing Contact Center
Add bookmark
The CX landscape has never been more demanding, with customers expecting lightning-fast, highly personalized answers to increasingly complicated questions. The EX landscape has never been more challenging, with remote agents operating in literal isolation from the peers and supervisors who can guide them through difficult interactions.
How can contact centers navigate this challenging climate? How can they empower agents to swiftly and successfully address difficult customer inquiries without burdening them with months of traditional classroom training or constant face-to-face supervision?
By offering an actionable, strategic, and research-driven look into Agent Assist, this report has the answers. Topics include:
- Trends that are dramatically shifting the agent experience landscape
- Reasons why traditional training and knowledge practices do not work
- Four ways to transform knowledge management and unlock the power of Agent Assist
- Five ways Agent Assist can elevate your customer contact operation
- Examples of companies that are making the most of Agent Assist
Sponsored By:
