Exceptional customer experiences start from within. As financial institutions compete on service differentiation, the link between employee engagement and CX success has never been more evident. Yet, high attrition, technology frustrations, and disconnected workflows continue to undermine frontline effectiveness.

This session explores how top BFSI organizations are redefining employee experience (EX) as a strategic imperative, implementing AI and automation to reduce agent strain, and fostering a workplace culture that enhances both customer satisfaction and operational performance. Discover how data-driven EX initiatives are driving higher retention, reduced costs, and improved customer engagement at leading institutions.