Anil Sebastian

Director, Data Science & Engineering Microsoft

Tuesday, March 5

4:30 PM Panel Insights | Unifying Customer and Employee Journeys through Total Experience (TX) Strategies

In today's rapidly evolving digital landscape, crafting a cohesive Total Experience (TX) strategy that harmonizes customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) is more crucial than ever for enterprise-level organizations. This panel discussion will explore the innovative intersections of data science, AI, and strategic management to elevate enterprise engagement and create memorable experiences.


Topics Include:

  • The role of data quality and integration in developing a robust TX framework
  • Strategies for leveraging AI and predictive analytics to anticipate and meet customer and employee needs
  • Navigating ethical considerations in the use of data and AI to foster trust and transparency
  • Future trends and technologies poised to impact Total Experience strategies


Check out the incredible speaker line-up to see who will be joining Anil.

Download The Latest Agenda